You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Naughty Butterfly reserves the right to cancel the order(s) if the customer cannot be reached or does not accept product delivery.
After you place your order, an estimated delivery time will be communicated based on your serviceable pin codes. When you place your order, you will receive an email with an order summary and an estimated delivery time. If you did not receive that email, please check your Spam folder. The standard delivery time is between 3 and 7 working days.
Canceling your order for any personal reason, in that case:
If the shipment has been created/processed : Partial shipping fees will be deducted and rest of the amount will be refunded.
If the shipment has not been created/ processed by the seller: Full refund will be processed.
Note : If the shipment left for your destination, we cannot cancel your order.
In rare cases, delivery may take longer due to:
If you think your order is delayed, please feel free to contact us at firstname.lastname@example.org